We’ve consolidated some of the most commonly asked questions below.
How does the tracking solution work?
Our system uses RF and GPS technology to provide real-time tracking of children’s locations. It operates seamlessly in crowded environments where cellular networks often fail.
Can the system operate without cellular networks?
Yes, the system is designed to work independently using RF technology and LoRaWAN, ensuring reliability even during network outages.
What customisation options are available for wristbands?
Wristbands can be tailored with your park’s logo, colours, and designs. They’re available in multiple sizes and made from durable, tamper-resistant materials.
How secure is the data?
Our system uses end-to-end encryption to ensure all communications remain private. The admin portal also includes role-based access and two-factor authentication for additional security.
What training is provided for park staff?
We provide comprehensive training for your staff, covering device usage, troubleshooting, and assisting visitors with the system.
What happens if a device malfunctions?
All devices are rigorously tested, but in the rare case of malfunction, replacements are readily available, and staff will be trained to handle such situations.
How does the admin portal improve park operations?
The portal provides real-time monitoring, visitor analytics, and crowd flow insights. These tools help optimise resource allocation and streamline operations.
Are there additional costs for custom features?
Customisation costs depend on the specific features you require, but we offer scalable options to suit your park’s budget.
How is feedback collected during the pilot programme?
We use digital surveys completed by guests and staff during the trial. These surveys provide valuable insights into usability, satisfaction, and suggestions for improvement.
Can the system handle large-scale events?
Absolutely. The system is designed for scalability and can accommodate high user volumes without compromising performance.
What support is available post-implementation?
We offer ongoing maintenance, updates, and customer support to ensure the system operates smoothly and continues to meet your park’s needs.
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